Friday, 22 August 2014

Letter to Boots; latest developments (plus a sad goodbye)

I had an email reply from Boots The Chemists' customer service team. It came quickly, it was courteous, and it didn't contain any spelling errors or dodgy grammar.  So far, so good.  I was told that they were sorry I'd been having trouble finding the product I wanted, but not to worry, because it hasn't been discontinued.  Again, so far so good. 

Instead, they've been making some "changes and improvments" to it.

Ah.  Now that could be a good thing or a disaster, depending on what the changes are, and whether they really are improvements or not.

They gave me the correct product code, which should help, and said any Boots staff member should be able to assist me when I next want to find it.

Well, at the moment I still have a supply, thanks to my display of embarrassing hoarding-for-the-rainy-season behaviour in Hammersmith.  When that runs low, I will take this product code and go to look for these "changed and improved" sage capsules.  And I hope I find them.  And - since apparently "It's a good product, let's not mess around with it" is seemingly not the way business works - I hope I will find that they are improved. 

Good customer service, though, Boots. Fast and efficient.  10 out of 10 for that. 

Otherwise, it's been quite a busy week at work, and I've been doing some sewing in my lunch breaks and some writing in the evenings.  Then yesterday evening was Farewell Cake, followed by leaving drinks at a local pub, for the Redhead, one of my favourite colleagues.  She's going on to what is, for her, a dream job, so I can't begrudge her departure.  But I'm going to miss her; she's been a delight to work with.

It was a good evening in the pub, anyway.  Sometimes I sit at these things silently nursing a half of cider and feeling as superfluous as a spider's ninth limb.  This time there was a lively group and lots of people I get along with were there.  I ended up having a long intense talk about the theatre and what a great thing it is, with two people I like very much, my boss Daryl and the lovely Mr Dapper, the Man With The Answers.  It was good to get Mr Dapper, who is normally quite a quiet chap, into a proper conversation; and a couple of gin-&-tonics helped me to feel less crucifyingly shy talking to him.  He may be quiet but he's a very interesting man.  All silly crushes aside, I do enjoy his company and conversation; that kind of quiet, measured intelligence is worth its weight in gold. 

Then I had a catch-up with my previous boss, dear Paul, who seems to be busy as very 'eck but thriving on it.  Then some more frivolous conversations about random things, ending up with us going back to theatrical subjects and comparing notes on "my strange roles in school plays" - a tree, a hamster, a rock, a rose-seller, one of Emperor Ming's harem...  Sadly by this time Mr Dapper had left; I suspect he may have played the odd tree or hamster in his time.  The Redhead had got rather squiffy by the time I left, and I gathered this morning that she'd not got home till pretty late.  But she still came in to work today and spent all day writing up handover notes and training people on covering her role.  Good woman.  She leaves a gap.

Bank Holiday weekend now, anyway.  Have a good one, everyone!

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